Current Issue

Subscriber only, premium content. Thursday, August 11

When Prevention Fails: Minimizing the Post-Incident Impact of Workplace Violence

While prevention strategies are vital to managing the risk of workplace violence, mid-market organizations must also account for potential exposures that typically arise—and can linger for years—after an incident has occurred.

  1. Identify & Analyze

    The long-tail costs of poor planning

  2. Evaluate & Implement

    Preparation key to controlling post-incident costs

  3. Monitor & Adjust

    After an incident, dig deep and keep discussions open

Physical attacks on employees are rare, but when they happen employers should be ready to provide psychiatric resources for victims as they work to cope with trauma. Violent incidents involving customers, co-workers or outside aggressors can leave workers who have experienced or witnessed attacks with depression, anxiety or post-traumatic stress disorder. ›› More

Though workplace violence is a rare event, it can have costly impacts on organizations, according to a study by NCCI Holdings Inc., a Boca Raton, Fla.-based workers compensation ratings and research agency. While most workplace assaults are committed by health care patients, most workplace homicides involve retail and service workers who are robbery victims, such as service station attendants, taxi drivers and barbers. ›› More

The recent shooting a Colorado theater complex could have long-lasting implications for the movie theater industry in terms of security, risk management and violence prevention. ›› More

The degree to which a mid-market company effectively manages internal and external communications may greatly affect its ability to recover physically and financially from a violent incident in the workplace, several security and risk management experts say. ›› More

A well-organized, comprehensive emergency communications plan should include both internal and external outreach, security and risk management experts say. ›› More

Establishing a comprehensive and well-advertised employee assistance program can not only ease the mental and emotional burden of a violent incident after it happens, but also might help prevent an incident from happening in the first place. ›› More

Security and safety planning that is focused too narrowly on restricting facility access or containing an incident once it's in progress often fails to account for the longer-term impacts of workplace violence, experts say. ›› More

Companies struck by an incidence of workplace violence need to move past the specifics of occurrence and focus on identifying and remedying systemic issues within their workplace that might have contributed to the incident, experts say. ›› More

Under the general duty clause of the Occupational Safety and Health Act of 1970, employers are expected to maintain a safe work environment. ›› More

Critical incident response specialists can provide a safe, directed environment for employees to address lingering qualms after workplace violence occurs. ›› More

NATIONAL HARBOR, Md. — In the two years since the horrific 2010 murder-suicide shooting at Johns Hopkins Hospital, administrators at the Baltimore-based health system have used the deficiencies identified in their crisis response planning as a roadmap to a more comprehensive workplace violence prevention and mitigation program, according to Johns Hopkins Health System risk manager Jeffrey Natterman. ›› More

Editor's Picks: Online Solutions & Resources

ADA limits medical evaluations

Employers that require employees to undergo a medical or psychological evaluation following a traumatic event must be careful they are not inadvertently discriminating against those employees, writes John Hyman, a partner at Kohrman, Jackson &…

Not all workplace violence results in personal injuries

Understanding what qualifies as a personal injury under the law can give victims of workplace violence a much clearer sense of their legal options following an attack.