Executives at many middle-market companies are very comfortable with their insurance brokers. For some, their broker seems like part of the corporate family, for others the executive in charge of insurance is too busy to analyze broker performance. But shouldn't this key advisory role be subject to more rigorous scrutiny? This Business Insurance white paper examines the role that brokers play for middle-market firms, how executives should measure broker performance, and what they should look for in a broker if they believe it is time for a change. View a sample.