Dunkin’ Donuts consumers intolerant of extra charges
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Lactose intolerant and other Dunkin’ Donuts customers with milk allergies think it’s time to sue the coffee chain over its practice of charging an additional $0.50 to $2.15 for substitute products such as almond or soy milk.
A new class-action federal lawsuit is accusing Dunkin’ Donuts of discriminating against individuals seeking non-dairy additives in their coffee or tea, an act that plaintiffs say violates the federal Americans with Disabilities Act and other state anti-discrimination laws, according to the lawsuit filed in the Northern District of California.
The lawsuit alleges that Dunkin’ has “created a separate, higher-priced menu, aimed at customers who cannot ingest milk” and that “(n)o additional labor costs are associated with using a non-dairy alternative surcharge in a beverage. Additionally, the retail cost of non-dairy alternatives is not significantly more than dairy products.”
