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Senior vice president, senior casualty client adviser
Caitlin Costello has been with Marsh L.L.C. her entire 10-year career. She became interested in the industry because of a friend who interned with the broker. She started at Marsh in 2007 after graduating from Michigan State University with a bachelor’s degree in finance and retailing. In 2016, she was promoted to her current position. Her industry expertise is real estate and hospitality.
Top industry concern
It’s not a new one, but as a colleague and manager I think a lot about talent management, recruitment and retention, not just at Marsh, but across the industry. There is certainly a talent and knowledge gap in our industry that needs to be planned and solved for. Additionally, we likely need to be thinking about our talent pipeline differently, as the dynamic change we are looking for in our industry will require an evolving skill set.
Best-kept secret about insurance
I believe the dynamism and opportunities in this industry are underestimated.
What inspires you?
My family is a continual source of inspiration, professionally as well as personally. I accompanied my grandfather, a relationship manager at Dr. Pepper, on many business trips as a child. My grandmother was an unsighted senior executive at Macy’s by the end of her 25-plus-year career. Both my parents have graduate degrees and full time professional careers. The way all of them were professionally successful and yet still genuine, kind individuals as well as a collective family has always been motivation enough to want to achieve for myself and them.
Something people don’t know about you
I was a competitive gymnast in the USA Gymnastics Junior Olympic program from the age of 6 to 18. I credit the sport with teaching me about discipline, work ethic, perseverance, and resilience.
Business Insurance’s Break Out Awards program honors 40 top professionals on track to be the next leaders in the risk management and property/casualty insurance field.