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Poor customer service prompts probes of 16 insurers

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The China Insurance Regulatory Commission will conduct inspections of insurance companies with poor customer services records, Asia Insurance Review reported citing Xinhua. Local insurance authorities will conduct on-site investigations of 46 branches of 16 insurers, as well as seven part-time insurance agents, which had ranked poorly in terms of customer complaints in the past two years. The inspections, to be conducted from June to mid-October, will focus on violations including fraudulent sales practices, fake or missing customer information, and failure to pay small insurance claims efficiently.

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