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Travelers introduces claims app for injured workers

Travelers introduces claims app for injured workers

Travelers Cos. Inc. has launched a mobile application aimed at improving the claim experience for injured employees.

MyTravelers for Injured Employees, a web-based, mobile-friendly self-service tool for workers compensation claims, offers injured workers increased access to medical professionals and two-way messaging with a Travelers claim nurse, the insurer said Monday in a statement.

The app, which can be accessed on a computer, tablet or smartphone, provides workers access to a full claim team, including claim and medical professionals, and helps keep injured employees more engaged in the process to help accelerate their recovery, according to the statement.

Two-way document sharing will also be added to the program, allowing injured employees to easily upload materials related to their claim, including state workers compensation forms, work status reports, mileage trackers and medical reports.

“Our latest capabilities not only speed up access to medical care and make it easier to communicate, but they also address our customers’ top concerns — the health of their employees and the rising costs of health care,” Rich Ives, Hartford, Connecticut-based vice president of workers compensation claim at Travelers, said in the statement.

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