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UP CLOSE: Lori Goltermann

UP CLOSE: Lori Goltermann


Aon Risk Solutions

PREVIOUS POSITION: Chicago-based health and benefits U.S. practice leader at Aon Hewitt.

GOALS FOR NEW POSITION: Drive a one-voice delivery of Aon to our clients. Taking all of our expertise and differentiation in (areas) like cyber, liability, health care and driving it to clients in a meaningful way.

ON LEADERSHIP: The first thing that comes to mind is listening. I spend a lot of time in the field with our clients; I ask core questions: Where can we improve? If you have that face-to-face with your clients, you see where you can improve year-to-year.

CHALLENGES FACING INDUSTRY: In health care and property/casualty there are the emerging risks. The key one is cyber liability. The world is moving at such a quick pace, and the challenge is how do we use data and analytics to assess that risk?

FIRST INDUSTRY JOB: I started on the switchboard and the mailroom at Travelers (Cos. Inc.). I was a pre-med (major) in college and never expected to go into the insurance industry.

ADVICE: Own your personal priorities and balance them with business obligations.

FAVORITE QUOTE: “In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.” — Theodore Roosevelt

OUTSIDE THE INDUSTRY, A DREAM JOB: The thing that comes to mind most is helping underprivileged children. As a mom I am involved in several charities. The ones that tug at my heart are the ones that help children. I wish I had more time to do that.

HOBBIES: I love tennis, and I love baking with my kids. Not a weekend goes by where my 9-year-old and my 12-year-old (daughters) aren't trying some baking concoction.

THING MOST PEOPLE DON'T KNOW ABOUT ME: My house burned down when we first moved to Chicago, the day before our house sold in St. Louis. We had to rebuild it. It was a bumpy transition to Chicago.

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