Linda Lane is currently President of Harbor Health Systems, a leading provider of network effectiveness tools that identifies and selects the highest quality providers to expedite treatment, recovery and return to work for injured employees. Harbor Health is part of One Call Care Management, the nation’s leading provider of specialized cost management services to the Workers’ Compensation industry, an organization she has been a part of since 1996. As a member of the Executive Leadership Team, and throughout her career, Linda has played an active role in identifying and executing strategic changes necessary to shape the future vision and direction of the organization and sustain OCCM’s growth.
A graduate of Radford University with a bachelor’s degree in Business and Management, Linda’s industry and management expertise have been honed over her 20-year career in the workers compensation arena working as EVP Business Development, SVP Product Strategy, and VP of Marketing. These achievements have provided her with a deep understanding of the issues facing the workers compensations industry and the professional service solutions required to bridge regulatory requirements, manage cost drivers, and drive administrative efficiencies through technology.
Her domain expertise has proven valuable internally and externally as clients, investors and strategic partners look to develop forward-thinking claims and medical management solutions. In 2015, Linda was named a Business Insurance Women to Watch honoree, which celebrates leading women from every facet of the commercial insurance industry including risk management, underwriting, claims, legal and related disciplines. Ms. Lane currently sits on the advisory board for Women to Watch as well as the advisory board for Thimble Bioelectronics. In 2016, Linda co-founded the newly formed Women to Watch Foundation and serves as its inaugural President.
Bonnie Boone is a producer and client executive for Gallagher’s risk management practice group. She develops strategy and places professional liability lines for a broad range of large clients. Her expertise includes captives, physicians, hospitals, Long Term Care and Managed Care, financial institutions and large manufacturing companies. She also manages overall coordination of Gallagher’s resources as well as account management and new business development.
Bonnie has 35 years of experience in the insurance industry as a broker and underwriter. She joined Gallagher in 2017 from Marsh, where she sat on the national executive committee for its healthcare practice. Prior to that, she was with Alliant Insurances Services where she oversaw healthcare and casualty for the Chicago and New York offices. She also held a national position with Willis for more than a decade and worked with 280 retail offices on a global basis to produce business, market, and set strategy for the health care industry and casualty business. She chaired product line/industry segments for long-term care, managed care, and HPL (integrated delivery systems), among others. She has placed reinsurance for some the largest captive programs in the country.
Additional experience includes managing an underwriting staff and a book of business for Continental Insurance Company with a premium volume of $103 million. Establishing market direction, reinsurance treaties, developing rates, underwriting guidelines, and corporate strategies were a part of her duties. She has been the underwriter and/ or broker on the top ten managed care companies in the country.
In December 2015 Bonnie was honored by Business Insurance with its first Impact Award for exceptional contributions to diversity and inclusion in the industry. Bonnie is an accomplished lecturer and author. Recent speaking engagements include RIMS, IMAC and the Fox School of Business at Temple University.
Teresa Bartlett has been a Senior Vice President and Medical Director at Sedgwick CMS since January of 2009. Her background in Family Medicine led to a 20-year business career with a large automotive manufacturer. She spent 20 years managing large self-insured, multi-state workers compensation programs and the Canadian workers compensation program. The short-term disability program, which Dr. Bartlett managed was union negotiated. She developed an evidence-based medical substantiation process that saved millions of dollars and reversed the escalating The short-term disability trend. She led the team that won the Corporate Health Achievement Award from ACOEM in 2005 for the Development and Implementation of a Best Practice Clinical Model.
During her career, she has had the opportunity to manage and mold wellness and fitness programs, which evolved into award-winning programs that were integrated into the benefit and claim structure. Dr. Bartlett was the recipient of the Crain’s Detroit Business 2008 Health Care Hero Award for bringing a new and innovative program to address back pain into the workplace. In 2012, she was a Business Insurance Women to Watch honoree. In 2015, Dr Bartlett was the recipient of the President’s Honor Roll of the Comp Laude award for Work Comp Central for her work with physicians who had aberrant prescribing patterns in California. Dr. Bartlett volunteers each week as a crisis counsellor for Crisis Text Line providing help for those in the moments of great need. She is a frequently requested national speaker on various health topics in the industry.
As medical director for Sedgwick CMS, Dr. Bartlett is the senior advisor in matters affecting the design and delivery of medical management services for the company’s claims clients. She provides strategic counsel and operational support in all areas of medical management including case management, return-to-work, medical outcomes protocols, pharmacy interventions, telemedicine and health and safety matters. Dr. Bartlett also advises on best practices to integrate the delivery of occupational and non-occupational medical services and the matters affecting healthcare as part of the claims services process.
Heather Batchelor has served as the Chief Underwriting Officer (CUO) for Business Insurance at Travelers Europe since her appointment in March 2016. Prior to this, she held the position of General Manager for Product Development, Coverage and Underwriting Controls for Travelers Europe. In addition to her CUO responsibilities, Heather remains responsible for product development across three business areas — Business Insurance, Bond & Specialty Insurance, and Travelers Syndicate Management. She began her career at Sun Alliance as a graduate trainee before joining St. Paul Fire and Marine, which was later acquired by Travelers.
Heather is responsible for underwriting strategy as well as ensuring that underwriters receive training solutions aligned to Travelers risk philosophy, job competencies, and underwriting authority process. In addition, she has played a key role in the development, creation, and implementation of numerous products for our Small Business Direct platform in an effort to ensure that Travelers products respond to, and anticipate, customer requirements. Heather has also ensured that Travelers Technology and Professional services products remain market leading. In addition to her role, she has taken an active and engaged position within the Travelers community. Heather is a founding member of the Travelers Europe Women’s Diversity Network leadership committee.
Heather holds a BA (Hons) in Geography from Sheffield University. She lives in Reigate with her husband Chris. In her spare time, she enjoys traveling and supporting mentoring efforts internally and externally.
Crystal R. Brown leads the national underwriting platform for the nation’s largest physician-owned medical malpractice insurer, The Doctors Company. She oversees policy development, underwriting portfolio management, alternative risk solutions, underwriting infrastructure and systems development administration, continuous improvement, due diligence support, and talent development. Crystal has nearly 30 years of underwriting experience. Prior to joining The Doctor’s Company, she served as healthcare zone leader for CNA, where she oversaw underwriting at 10 branch offices focused on the healthcare segment. She is a graduate of the Advanced Leadership Program at Kellogg School of Management at Northwestern University. She earned a master’s in public administration (MPA) in Health Services Management from New York University, and a bachelor’s degree in English from Amherst College. She is a member of PLUS and is a Women to Watch Foundation Ambassador. She also serves on the Underwriting Committee for the Medical Professional Liability Association.
Kirsten was appointed as Managing Director of Broadspire by Crawford & Company in June 2018. Kirsten was most recently Vice President of Broadspire Global Markets in the U.S. and in her new position will be responsible for managing all aspects of Broadspire’s third-party administration services in the UK. She joined Crawford in 2013 as Vice President of Business Development, Global Markets. Prior to this, Kirsten was Assistant Vice President and Global Claims Leader for ESIS Inc., a Chubb company. Kirsten graduated from Columbia University in New York, where she earned a bachelor’s degree in Economics, she became an underwriter before attending law school at Seton Hall Law. After receiving her Juris Doctorate, she was a practicing insurance defense attorney in New York City before leaving the law to join Marsh as a Global Client Executive. After serving 5 years at Marsh and attaining an MBA with a focus on Finance. Kirsten is most proud though of her four children: Josephine, Charlotte, Francesca and Brady and her husband Matt.
As CEO of myMatrixx, Artemis led the strategic growth of the company from a regional PBM focused on small to medium-sized clients to an industry leader with a national client base serving corporate and public sector groups of all sizes. Prior to joining myMatrixx in 2012, Artemis held senior leadership positions with several companies before launching ProspeRx Solutions, an auditing firm for workers’ compensation insurance providers where she provided PBM claims auditing, RFP management, and consulting services to several blue-chip clients. Artemis founded and currently serves on the executive board of the Alliance of Women in Workers’ Compensation, a think tank committed to sharing ideas and mentoring tomorrow’s industry leaders. She also served as chairperson of the Workers Compensation Research Institute (WCRI) Core Funders Group. Currently, she serves on the board of directors for Paradigm Outcomes, Ametros as well as on the advisory boards for the Cordant Health, Committee for Economic Development (Washington, D.C.), Business Insurance magazine, Kids’ Chance, and the American Heart Association Circle of Red. She has been recognized as one of Business Insurance magazine’s Women to Watch and honored with WorkCompCentral’s Comp Laude Leadership and President’s Honor Roll awards. Artemis is currently working with the University of South Florida’s College of Pharmacy faculty to develop an academic program that combines pharmacy doctoral education with business entrepreneurship.
As Managing Director of Risk Management Placement, Marsh Ltd., Catherine has management responsibility for the Casualty and Environmental Placement teams in the UK. Her leadership responsibilities include client engagement, product development, and placement strategy in the complex client segment, in addition to talent management and development. Catherine joined Marsh in 2012 as a casualty broker where she specialized in the design and delivery of employers’ liability and global public and products insurance programs. As Head of Casualty Placement from 2015, her portfolio represents the largest in the London market for complex risks. She is credited for creating one of the strongest casualty placement teams within the London market; developing new products; and drafting new policy wordings. Catherine has a bachelor’s degree in Biological Sciences and Genetics from the University of East Anglia in Norwich.
Delphia Frisch is executive vice president/chief operating officer at Genex Services L.L.C. She is the executive leader responsible for the company’s national delivery of all managed care services including field and branch operations/sales management and approximately 1,500 medical case managers in the United States and Canada.The Genex managed care portfolio includes: case management, utilization review, medical bill review, IME/peer review and social security advocacy services. Ms. Frisch has many years of diversified leadership and management experience within Genex, and she has been at the forefront of Genex’s impressive company growth and service expansion over the past several decades. She is a frequent contributor to the industry’s thought leadership and publications. She has a bachelor’s degree in communications/business from Lipscomb University.
Carolina Klint was named CEO North West Region of Marsh Continental Europe in August 2017 and is responsible for Marsh’s operations in the Nordic countries, Belgium, Luxembourg and the Netherlands, and for driving client value by delivering Marsh’s world-class risk advisory and strategic services to the growing client base in the region. Before joining Marsh, Carolina held several senior positions with AIG, most recently as President of its U.S. South Zone, responsible for AIG’s Commercial Business in 11 states. Under Carolina’s leadership, AIG was named Insurance Company of the Year at the 2013 Insurance Awards held by R&F, Sweden’s leading insurance publication. Carolina speaks frequently about values-based leadership, empowerment for breakthrough results, and the importance of diversity as a keynote speaker, panelist, and guest lecturer. In December 2013, she was named a Business Insurance Women to Watch honoree, and she is one of the co-authors of the book “Words of Wisdom from Women to Watch: Career Reflections from Leaders in the Commercial Insurance Industry” (Wiley 2016).
Joan Lamm-Tennant is the founding CEO of Blue Marble Micro Limited, a for-profit social enterprise, capitalized by eight international insurance entities and focused on expanding risk protection to the underserved. Previously, Joan was the Global Chief Economist and Risk Strategist of Guy Carpenter Company LLC, a reinsurance and risk management operating company of Marsh & McLennan. Other professional experience includes President of GenRe Capital Consultants, where she led the global advisory arm of General Reinsurance following a 15+ year academic career. Joan was a tenured Professor of Finance at Villanova University where she held the Thomas Labrecque Chair in Business.
Upon joining industry, Joan was an Adjunct Professor at the Wharton School, University of Pennsylvania where she held the Laurence and Susan Hirsch Chair in International Business. Joan is the recipient of the 2017 Insurance Industry Charitable Foundation Lifetime Achievement Award, 2016 Wharton MBA Excellence in Teaching Award, 2013 APIW Insurance Woman of the Year and the 2012 International Insurance Society Kenneth Black Award for service and commitment to the advancement of the global industry.
Joan currently serves on the Board of Hamilton Insurance Group and Element Financial Corporation as well as the International Insurance Society. Prior Board experience includes Selective Insurance Group (1994 to 2015) and Ivans, an insurance technology provider, (2001 to 2013). She was instrumental in the sale of Ivans to Ability, a portfolio company of Bain Capital. Joan holds a Ph.D. in Finance and Investments from the University of Texas. In addition, Joan holds an M.B.A. in Finance and a B.B.A. with Honors in Accounting from St. Mary's University.
Jacqueline Legrand is CEO of Brokerslink and COO & Member of the Board at MDS Group. In addition to her current responsibilities, Legrand is also CEO of HighDome, a captive cell company owned by MDS Group. Prior to joining MDS, she was Managing Director at Crystal & Company in New York, heading the International Department. In 2013, Legrand was appointed by French Prime Minister as a Foreign Trade Advisor for the French Government. Legrand is the founder of WLT – Women Leadership Group – that aims to support women in leadership roles and to inspire young female talents within the insurance industry. Legrand received a Bachelor of Science in Mathematics and Physics and a master’s degree in Business Administration from ESLSCA, Paris. She attended a Graduate Marketing Management program at Columbia University, a Finance for Senior Executives program at Harvard Business School and earned the ARM (Associate in Risk Management) designation.
Romaney O'Malley is the Head of UK Regions and also the Head of Industrials Segment for Commercial Europe. Prior to her current role, Romaney was the General Manager for AIG Belgium & Luxembourg, based in Brussels.
Romaney joined AIG as the CFO for AIG in Africa and the Head of Capital Management for the MEA Region in 2010. Before joining AIG, Romaney worked with a number of financial services companies, primarily in London including Swiss Re, GE Insurance Solutions and Aviva PLC.
Romaney qualified as a Chartered Accountant with Ernst & Young in Sydney and holds a Bachelor degrees in Commerce and Economics from the Australian National University.
Sima is a senior qualified GI Actuary with strong commercial acumen and extensive Reserving, Capital and Pricing experience. She has experience of large multinational insurers and a big 4 consulting firm. At AIG, she is responsible for pricing, reserving, portfolio management, underwriting profitability reviews and underwriting tools for the UK and Europe businesses and is a member of the Executive Committee. At XL Catlin, she was Group Actuary and Group Head of Economic Reporting as well as a member of Group Reserving Committee. Sima also led E&Y’s pricing proposition where she achieved highest sales and growth by a Senior Manager. Sima is a member of AIG’s Women in Executive Leadership Programme, providing development opportunities for women across the organisation. She is Executive co-sponsor of AIG’s “Showcasing How Inclusion Nurtures Excellence” programme aiming to widen appreciation of different ethnicities and cultures.
Hélène Stanway is Digital Leader at AXA XL. She leads the company’s Digital team, an innovation practice within its Global Technology function dedicated to improving processes and capabilities by leveraging emerging technologies. She is responsible for shaping an internal culture that values innovation, and where trialing new technologies in various levels of maturity and partnering with start-ups is encouraged. Prior to this role, Hélène Stanway led XL’s Operations function for Global Specialty.