Women to Watch Volunteer Ambassadors represent the organization on a voluntary basis with the purpose of both raising awareness and funds for the work the Foundation undertakes. Regional Ambassadors play a vital role in representing the Foundation at local events and functions, speaking about our work and the importance of the funds our supporters raise. To expand our reach, the Foundation relies on Ambassadors to lean in to their network and to utilize social media to share the message of our work.
Valerie Franco worked more than 25 years in the risk and insurance field where she led the Risk Management function for Lowe’s Companies, Inc. from 2007 – 2018. Responsibilities included property and casualty claims, domestic and international insurance programs, enterprise risk management and crisis response. Leading a team of 75 professionals, she learned the significance of leadership capabilities paired with technical knowledge. Prior to 2007 she held various roles in the claims field.
While working in her executive position, Valerie was also an adjunct professor for two semesters teaching Advanced Risk Management to college seniors at the University of North Carolina at Charlotte. In alignment with her desire to enrich others, Valerie enjoys teaching and facilitation of learning. She has been a keynote and guest speaker at numerous conferences.
After departing Lowe’s Valerie launched her leadership solutions venture focused on helping leaders in Risk and Insurance to increase their effectiveness. Valerie is an experienced coach with a passion for helping others succeed. She recognizes that resilient, compassionate leaders change the world for good, and these skills can be developed through proper training and coaching.
Additionally, Valerie is a partner in Anticipate Crisis Strategies, LLC which offers organizations crisis preparedness and crisis communication strategies, and leadership resilience training.
Valerie’s education and certifications include a Master of Business Administration from Belmont University and an ICF-ACC achieved with ACTP accredited course at George Mason University. Valerie is also certified by the Centers for Creative Leadership to administer 360 Degree and other types of assessments; and she is a Resilience Practitioner certified through the Resilience Alliance.
Pam Humphrey is a Global Client Executive and Senior Vice President for Chubb Insurance Company, formerly ACE Group. With more than 40 years of insurance industry experience, Ms. Humphrey joined ACE Group in 1999 as Risk Management Branch Manager for the Houston office and was promoted to Senior Vice President and Regional Executive in 2007. While in that role, Ms. Humphrey was responsible for the regional production plan, distribution and product sales and marketing, producer management, staff management and general operations. Her vast industry experience includes handling a wide variety of casualty accounts, including focusing on the following: Service, Heavy Industrial, Energy and Construction. The Houston Region was consistently a strong performer for ACE while under her direction and was named Region of the year in 2007.
In 2013 Ms. Humphrey was appointed Global Client Executive for Chubb in where she is currently responsible for 22 major clients. She manages the Chubb relationship for her clients including developing strategies and facilitating account retention activities, as well as new business opportunities. Her previous role as Regional Executive prepared her for today’s responsibilities.
Prior to her tenure with ACE, Ms. Humphrey spent 20 years with several other national insurance carriers, serving in various regional casualty underwriting positions. She received her Bachelor of Arts degree in Mass Communications, with a minor in Business, Texas Lutheran University in Seguin, TX. She holds the Chartered Property Casualty Underwriter (CPCU) professional designation.
Ms. Humphrey is an active member of the Houston Community. She is an associate member of the Houston RIMS Chapter. A current Board member for Children at Risk, she volunteers through Top Ladies of Distinction, a Community Service organization that mentors today’s youth, and she volunteers at a local inner city elementary school. She is a devoted, actively involved member of Fifth Missionary Baptist Church, The National Council of Negro Women and the NAACP. Pam also loves to travel, entertain and spend quality time with her family.
Refilwe Moletsane in her over 23 years of Insurance Career has served in various portfolios including Deputy Chief Executive Officer of the South African Insurance Association. She joined AIG South Africa in July 2010 as the Country Compliance Officer. In 2013 she was appointed as the Compliance Leader for Africa responsible for (South Africa, Kenya and Uganda), the role which was redefined to Head of Compliance – Africa Zone in 2014. Prior to joining AIG, Ms. Moletsane served her reign at the South African Insurance Association (“SAIA”), where she served as Deputy Chief Executive Officer and was responsible for insurance industry’s Motor Insurance, Legal and Compliance. She was also instrumental in the insurance industry’s legislation and regulations debates under the Parliamentary Portfolio Committee of Finance until June 2010. Before joining SAIA 2007, Ms. Moletsane held various portfolios in Hollard Insurance including, Product Development, Account Management (including sales and operations) and Project Management under the office of the Bank and Motor Division Managing Director. She is currently appointed as an alternative Board Member on the SAIA Board. Ms. Moletsane’s experience in insurance played a significant role in her appointment as Member of the Financial Advisory and Intermediary Services (“FAIS”) (“Regulator”) Board Committee from 2008 to 2011. Ms. Moletsane previously provided insurance consumer education talks on indigenous radio stations and in 2009 was nominated as one of the most influential individuals in the insurance industry. Refilwe holds a Bachelors of Jurisprudence Degree (University of the North West 1992). Management Advancement Program (University of Witwatersrand Business School 1997), Diploma in Business Associate - Leadership Advancement Program (University of Cape Town Graduate School of Business) and Bachelor of Honours Degree - Insurance and Risk Management (University of the Witwatersrand 2011).
Since the inception of her career, Heather Schwartz Sanderson, Esq. has been passionately devoted to providing simple and straightforward Medicare Secondary Payer (MSP) legal strategy, compliance solutions, as well as MSP education to the insurance and legal communities.
Heather has 12+ years of dedicated experience in MSP compliance, and has often been referred to as one of the foremost experts in the country on MSP. Prior to launching Sanderson Firm PLLC, Heather served as Chief Legal Officer for Franco Signor for 6 years, a leading national MSP services provider, until its ultimate acquisition by ISO CP in 2020. Prior to her tenure as CLO at Franco Signor, Heather previously served as both Corporate Counsel for Optum as well as Staff Counsel for ExamWorks Compliance Solutions.
Over the last decade, Heather has served as an MSP expert both in Federal class action litigation as well as in litigated matters at the state level. Heather is an award-winning blogger and national speaker on MSP compliance, and a recipient of a 2018 Business Insurance Break Out Award. Heather serves an Ambassador for the Women to Watch Foundation, a 501(c)(3) entity serving humanitarian initiatives for women. Heather has been an active proponent in Washington D.C. for MSP legislative reform since 2011 and is proud of the industry’s accomplishment of the passage of both SMART Act (2013) and PAID Act (2020).