Sharon Scott Vice president, medical programs

ESIS Inc., a Chubb Ltd. company

Philadelphia

Sharon Scott’s entry into the insurance world resulted from a referral for a claims representative trainee program with Aetna Life & Casualty Co. in the late 1980s. The program, she said, “provided the foundation of business insurance principles and exposed me to claims handling in the areas of property, general liability and workers compensation.”

She added, “What’s most interesting is that the referral came from my father, who was the underwriting manager at Aetna’s Baltimore branch at the time.”

Since then, she has never “had a moment of regret in her career,” she said.

What she likes best is her interaction with people. “For instance, early on, I appreciated the ability to help injured workers get the services they truly need — regardless of the severity of their injury,” she said. She joined ESIS in 2017.

While it is not difficult “to understand your impact for a paraplegic who had fallen from a roof during construction,” Ms. Scott also came to realize the significance of her work for those with less devastating injuries. “I saw this after an employee who had an ACL repair called me personally to thank me for handling his claim,” she said.

Veronica Cressman, senior vice president, ESIS medical programs, who has worked in several positions with Ms. Scott over the past 25 years, noted that she “consistently volunteers to take on projects beyond her job responsibilities if she knows she can make a difference.”

For example, Ms. Cressman said, during the COVID-19 pandemic, “Several of our business units were stretched with competing priorities. Sharon volunteered to provide support to other teams and immediately went into problem-solving mode, bringing her entire team with her to help others.”

Ms. Scott is equally passionate about supporting women and diversity in the workplace. “In my four years as a hiring manager, I’ve been able to add two diverse employees to an already outstanding pool of talented women,” she said.

In 2022, Ms. Scott will be co-sponsoring an ESIS mentoring program called ESIS Women of Impact, while also mentoring an additional ESIS employee as part of the Chubb Talent Champion Program.