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After receiving a psychology degree from the University of Illinois, Abbie McMillan took time off to find the right fit in the job market. She took a job in the insurance industry, recommended by a friend, and learned the intricacies of wholesale brokerage and retail underwriting. Eventually specializing in cyber risk, two years ago she moved to Ascot.
What is a lasting effect of the pandemic on the way you work?
It’s allowed me to (work remotely from) Denver. That may have been possible without the pandemic, but it has fixed the idea that we can work from anywhere and still be effective and still manage relationships. So that would be the biggest one for me.
What is your advice on navigating the current insurance market?
Don’t take anything personally. One thing that’s served me well in business is to remain calm and understand that conversations and deals aren’t personal. Because if there is anything causing you concern, there is usually an easy solution, if you just stay calm and understand that it has nothing to do with you.
What’s a problem that needs fixing in your sector?
More consistency and stability. Where we were is not where we should be in terms of coverage and rates. For the cyber industry, it’s important for underwriters, actuaries and coverage counsel to figure out what it is that we want to be included and covered. Our industry would benefit from a level, more consistent approach to get to the bottom of what makes sense and where underwriters and companies can feel confident regarding a sustainable product.
What did you want to be when you grew up?
A veterinarian. I had a habit of bringing home injured strays and demanding that we keep them.
“Hard to Concentrate” by the Red Hot Chili Peppers.