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Humana, Aetna get top scores among insurers in telehealth satisfaction poll


Among major health insurers, customers are most satisfied with the telehealth offerings from Humana Inc. and Aetna Inc., according to a survey from J.D. Power, Becker’s Payer Issues reports. The study was released Sept. 29 and measures customer satisfaction with telehealth service based on customer service, consultation, enrollment, and billing and payment. Rounding out the top five were: Cigna Corp., then United Healthcare Inc. and Elevance Health, formerly known as Anthem.

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