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Origami Risk LLC
COVID-19 DIGITAL SOLUTION SUITE
When the coronavirus pandemic hit the United States earlier this year, risk managers across industry sectors faced a crisis few had seen before.
“One of the primary challenges we saw in March was that the risk managers and safety managers we worked with didn’t know where to start,” said Christian Schiavone, Chicago-based director, professional services, risk solutions at Origami Risk LLC.
To help enable risk managers to respond to the threat that COVID-19 posed to their organizations, the risk management information systems and technology company took many of its existing capabilities and packaged them into a dashboard.
“We knew that our spot in this whole dialogue was to be a facilitator. We had to take solutions that we knew were being used today and distill that into a package of solutions that was easy to understand, and fast and easy to implement,” Mr. Schiavone said.
While many of the resources that Origami aggregated had been offered on a one-off basis to individual customers, the COVID-19 Digital Solution Suite, which is a winner of a 2020 Business Insurance Innovation Award, packages the tools into an easily accessible set of resources for risk managers and environmental safety experts, he said.
Included in the suite is a map configuration tool that enables users to take Johns Hopkins University coronavirus occurrence data and plot it on a map of their physical locations and put it on a dashboard for risk managers and their organizations’ executives.
In addition, the suite offers employee coronavirus exposure tracking capabilities, Mr. Schiavone said.
The tool enables users to identify whom they need to notify about potential exposures and to determine who else may have been exposed based on staffing schedules and other data, then sends notifications and quarantine requirements.
Origami customers can implement the tools in different ways, Mr. Schiavone said. For example, one customer might use the automated emails available to notify individuals, but in other cases the automated notices could be used to alert human resources for tracking and follow-up.
The suite also includes Origami’s audit and survey tools, which have been used by customers in the food service industry and others to track the use of personal protective equipment, Mr. Schiavone said.
“They could survey those items each day to consolidate information on how their operations were performing and where they had potential risk and challenges,” he said.
The use of the technological tools has evolved as the crisis has developed and are now aiding return-to-work efforts, Mr. Schiavone said.
Insurers, brokers, technology companies and others continue to roll out new products and services during the COVID-19 pandemic and in many cases the new offerings specifically address issues that risk managers face due to coronavirus-related concerns and restrictions.