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Comp researchers track injured workers' satisfaction levels

Comp researchers track injured workers' satisfaction levels

Nineteen percent of workers in Georgia reported that they had “big problems” getting the services that they or their provider wanted, according to a study released Tuesday by the Cambridge, Massachusetts-based Workers Compensation Research Institute.

Researchers surveyed the outcomes among injured workers in four states — Arkansas, Connecticut, Florida and Georgia — and examined recovery of physical health and functioning, return to work, earnings recovery, access to medical care, and satisfaction with medical care. 

Among the top findings, according to the institute:

  • In Arkansas 8% of workers reported earning “a lot less” at the time of the interview compared with the time of the injury. This percentage matched the median of the four states combined.
  • In Connecticut 83% of injured workers said they were “somewhat” or “very” satisfied with their overall workers comp medical care, while 11% said they were “very dissatisfied.”
  • In Florida 16% of workers reported not returning to work for at least a one-month period predominantly due to the injury, and 20% reported no substantial return to work within one year of the injury. The medians for the four states were 14% and 17%, respectively.

The research is part of an ongoing, multiyear effort by WCRI to collect and examine data on the outcomes of medical care for workers injured countrywide, according to a statement.

In addition to the four states with worker surveys in 2019, the ongoing studies include interviews previously conducted in 11 other states: Indiana, Iowa, Kentucky, Massachusetts, Michigan, Minnesota, North Carolina, Pennsylvania, Tennessee, Virginia, and Wisconsin.