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Assistant vice president
Arch Insurance Group Inc.
Stephanie Dunstan joined Arch Insurance Group Inc. in October 2010, when she began her career working in the insurer’s New York office. Ms. Dunstan has enjoyed many accomplishments, including high client renewal rates, during her time at Arch. She also serves as an integral member on various committees within the company. Previously, she was based in California but recently took on a temporary assignment in Georgia.
What is the No. 1 concern in your specialty?
My No. 1 concern in my specialty, which is primary casualty, is that the regulatory environment hinders innovation. This makes it difficult for us to develop those truly differentiating, creative solutions that would allow us to partner more regularly with new clients.
How do you see your job changing over the next 10 years?
I do believe functions will become more automated as technology continues to advance. However, the human factor will be important, such as building and maintaining relationships with our clients and other partners, which is vital to the survival of our industry.
What advice would you give to someone starting out in the business?
Be yourself, but do invest in yourself for growth and progress. Align yourself with people who are doing what you want to become. Give back by becoming a mentor. Last but not least, think positive, but do think outside of the box.
What surprised you about the insurance industry?
The wealth of knowledge that you can gain by working within the insurance industry.
What is something most people don’t know about you?
I would definitely say that most people don’t know that I would prefer to be a singer.
In the insurance industry’s battle for talent, there are plenty of incumbents to fight over.