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Senior vice president
Lisa Hamer joined Marsh LLC at the end of 2013 as an assistant vice president and quickly rose through the ranks, reaching the level of senior vice president before she turned 30. Ms. Hamer began her brokerage career at Willis Towers Watson PLC, where she was specifically assigned on rotation to the health care team. When Marsh asked her to return to the health care specialty, she jumped at the opportunity.
How do you see your job changing over the next 10 years?
Insurance brokerage will always be a people business, because it is service-oriented and relationship-based, but a big part of our job will be able to be automated by technology. I’m hopeful it will be a positive thing for the insurance industry. Automating the administrative tasks will enable people to do high-level work and be more strategic.
What advice would you give to someone starting out in the business?
Take the opportunities that come to you and try not to stay too much in the box. I’ve had success in building relationships internally and externally, and spending time fostering those relationships. Don’t be afraid to do things that aren’t necessarily things you’ve done before.
What surprised you about the insurance industry?
I never thought insurance would be exciting and different, but there is so much to learn and so many ways that you can take a career in the industry — anything from client service to brokerage negotiations, product development and claims. I never would have thought insurance would be this dynamic.
What is your favorite app or gadget?
My favorite app is Instagram, and my favorite gadget, besides my phone, is my Apple watch.
What is your favorite meal?
Sushi. But if it were possible to make dessert a meal, that would be my favorite.
In the insurance industry’s battle for talent, there are plenty of incumbents to fight over.