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Assistant vice president, coverage
CNA Financial Corp.
Morgantown, West Virginia
Teah Lupton is a coverage and civil litigation attorney with experience handling complex insurance disputes throughout the country. In her eighth year with CNA Financial Corp., she helps manage CNA’s specialty strategic claims unit, which provides legal service to all 23 lines of business in the company’s professional, management and health care liability segments. No day and no client is ever the same, she says.
What is the No. 1 concern in your specialty?
That the world is changing, and how we do business is evolving every day. I think predicting and trying to understand and (being) prepared for what lies ahead is always a top concern.
How do you see your job changing over the next 10 years?
I think mastering actionable data identification and analytics will be key for all of us. To stay competitive, we are going to have to process information more quickly, not just in our technological systems but also in the way we as insurance professionals think.
What advice would you give to someone starting out in the business?
Play the long game. This is not an industry you can learn overnight. Don’t be shy. Reach out. Get to know colleagues, customers, business partners and competitors.
What surprised you about the insurance industry?
How interesting and multifaceted it is. It involves so many different disciplines. I am pretty sure I’ve had to draw from every law school class I took in handling insurance matters.
What is your favorite app or gadget?
My favorite gadget is my iPhone, and my favorite app is Trulia. One of my disciplines in insurance involves real estate professionals, so it’s a great investigative tool.
What would you/do you binge watch?
“Game of Thrones”
In the insurance industry’s battle for talent, there are plenty of incumbents to fight over.