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Manager, business and operations analysis
Crawford & Co.
Miles Eibe manages data analytics for Crawford & Co.’s claims solutions division, focusing on property/casualty and catastrophe claims and drawing on the latest technology to help manage the process for clients. At Crawford, his first job after graduating from University of Georgia with a degree in risk management, he helped create a computer program that provides upper management a one-stop view into their claim inventories, staffing and key performance indicators. It’s now the standard for performance management.
What is the No. 1 concern in your specialty?
Keeping up with new technologies. Insurance is adapting fast. We have to make sure (we) are on the forefront of new technologies. You don’t want to waste effort and money on these solutions that aren’t going to provide a strong benefit for the entire enterprise.
How do you see your job changing over the next 10 years?
With artificial intelligence coming into the play in the next 10 years, we will wonder how we ever lived without it.
What advice would you give to someone starting out in the business?
Meet as many people as you can. It is very tough to be a master at everything, but if you know specific subject matter experts, you can find key answers quickly and expedite projects.
What surprised you about the insurance industry?
It’s a large industry, but it can be a small world.
What is something most people don’t know about you?
That I talk to my mom every single day at lunch and on my way home from work. My mom is my biggest supporter and she helps a lot.
What is your favorite meal?
A nice steak with red wine is always a good dinner.
In the insurance industry’s battle for talent, there are plenty of incumbents to fight over.