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Lacy Benson is an account executive for risk management programs, specializing in the retail/wholesale, food and beverage industry, where she said food delivery is among one of the new risks to watch. When one of her large restaurant clients was acquiring another business that provided food delivery, she rewrote their risk profile, incorporating the new risks they had no experience managing. Later, she helped that same client create a safety manual for delivery drivers, a new class of employee the company had never had.
What is the No. 1 concern in your specialty?
Overall, the digital transformation in the world around us, and what does that mean for my clients and what does that mean for the risk and insurance industry? Some of the new things coming out are so new. So from an underwriting perspective, they are going to be using different technology, they are going to underwrite this differently. They are going to control their risk differently.
How do you see your job changing over the next 10 years?
Being on the brokerage side, how we interact with our clients will look different (with technology). The fundamentals of us providing risk and insurance advice and counsel, I don’t think that will change. But how we do that will change.
What is something most people don’t know about you?
I began college as a music major focusing on piano performance.
What surprised you about the insurance industry?
That insurance is so much more than buying or selling an insurance policy. I get to learn about my client’s business.
What is your favorite meal?
My father is a chef, so I probably grew up rarely having the same meal twice. But my favorite meal today is Italian. Anything pasta, bread, creamy — all of the carbs.
In the insurance industry’s battle for talent, there are plenty of incumbents to fight over.