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Lindsay Rios

Lindsay Rios

Lindsay Rios
Senior vice president of operations
Matrix Healthcare Services Inc., dba myMatrixx
Tampa, Florida
Age: 37

Lindsay Rios was the first employee to work for Matrix Healthcare Services Inc., and has advanced in the last 13 years from call center representative to become one of the top executives for the workers compensation pharmacy benefit manager.

As senior vice president of operations for Matrix, which operates under the name myMatrixx, Ms. Rios oversees several company departments, including pharmacy services, e-commerce functions and provider relations. She also played a key role in managing the in-house development of myMatrixx 360, a Web-based claims portal for myMatrixx clients, including the myMatrixx 360 Mobile app that launched in April 2013; and spearheaded the development of myMatrixx University, a continuing education program for myMatrixx employees that includes topics such as business etiquette, customer service protocols and an introduction to “what is a PBM.”

Ms. Rios' favorite part of her job is “teaching others, sharing knowledge and seeing them grow and advance within the organization,” she said. “Even if they decide to go (work) somewhere else, seeing them continue to succeed (is) definitely the best part for me.”

That includes mentoring women that comprise about 50% of her direct team at myMatrixx, such as through having one-on-one discussions about myMatrixx-related topics and overall career advancement. “I try to do for them what was done for me, not knowing anything about the industry (and) not knowing anything about how to advance myself in the career,” Ms. Rios said of her approach to coaching or assisting other women.

“Not many people I have encountered have the ability and fortitude to adapt so well and so often,” said Steven MacDonald, founder, chairman and CEO of myMatrixx, who hired her in 2001. “I definitely think she has an even more amazing future.”

By Sheena Harrison