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Tracy A. Ryan
Executive vice president and chief product officer
Liberty Mutual Insurance Co.
In 2010, Tracy A. Ryan was named chief product officer of Liberty Mutual Insurance Co.'s new commercial market middle, national and specialty business segments and, she says, “given a blank slate in how to do it.”
Two years later, she assumed her current position, which added the small segment to the existing ones. The commercial insurance product organization now has more than 500 employees.
Ms. Ryan credits those who work with her for the organization's performance. She said the organization has drawn “some amazingly talented people. The people we were able to hire into this organization is what has really made it a success.”
Ms. Ryan joined Liberty Mutual in 1994 and has been there since, starting in the actuarial operation. “Within the actuarial profession I really loved the fact that I would continue to be a student,” she said.
In her role as chief product officer, Ms. Ryan has a lead person for each of the product lines. “It's me in union with my leads to assure we have the right strategy around growth and pricing and what markets we want to grow and the strategy to achieve that.”
That requires thinking ahead for the next three to five years about “where we want to spend our time and our focus,” she said. Ms. Ryan noted that the organization she heads is also responsible for Liberty Mutual's agency quoting platform, eCLIQ.
“Like many strong leaders, Tracy sets challenging strategic goals, and what helps her achieve them is her strong relationships and her ability to collaborate effectively across all areas of our organization” said J. Paul Condrin, president of Liberty Mutual commercial insurance, in an email. “She also exhibits a sense of energy and personal commitment to everything she does that is inspirational to her team and peers.”
By Mark A. Hofmann