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Best Employee Benefit Consultant



2008 TOTAL REVENUE: $1.35 billion


At Aon Consulting Worldwide, it's all about its clients.

“Ingrained in the entire Aon organization is the understanding that the client comes first,” said Co-Chief Executive Officer Baljit Dail.

That focus on client needs is a key reason Aon Consulting has topped the benefits consulting category in Business Insurance's 2009 Readers Choice Awards for the fourth consecutive year, executives said.

“We are focused...on proving value to clients in ways that best meets their needs. We talk about their issues and then come up with real solutions,” said Co-CEO Kathryn Hayley.

For example, when Aon consultants meet with clients, they “don't go in with a perceived notion to what the solution is. They listen to what the issue is and figure out how best they can help the client,” said Mr. Dail, who is based in Chicago and New Jersey.

At the same time, Aon Consulting has made big investments during the past few years in hiring “incredible” consultants while retaining top talent, said Ms. Hayley, who is based in Chicago.

“It is not just about hiring new talent. It is about retention of talent. We have committed, very dedicated, highly qualified people,” Ms. Hayley said.

Aon Consulting also has a geographic reach few consultants can match, its top executives said. With 114 offices around the world, “We truly have a global presence,” Mr. Dail said.

Aon Consulting can provide services to clients who want solutions “in all corners of the earth,” Ms. Hayley said.

Its range of services includes health care consulting, benefits administration, pension plan restructuring, compensation consulting and talent assessment, she said.