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Chief, Employee Benefits and Services

County of San Bernardino

San Bernardino, Calif.

Age: 43

Crystal V. Hover graduated as a political science major from the University of California at Los Angeles in 1986. After graduation, she worked for the Social Security Administration for 11 years, holding various positions in the Hollywood, Calif., office. Ms. Hover joined Kemper Insurance Co. in 1997 as senior operations manager based in Fort Lauderdale, Fla., leaving in 2004 to become account manager of the expatriate benefits division at CIGNA International in Claymont, Del. She joined San Bernardino County in 2006. In her current position, Ms. Hover is responsible for all employee benefits and services including the administration, vendor management, contracting and pricing negotiations for the health and welfare plans for 18,000 active employees and 8,000 retirees. Ms. Hover holds the Certified Employee Benefits Specialist designation.

best professional advice : "Don't be good, be great. Understand what management and your organization need and expect from you and deliver on that understanding. Strive to exceed expectations when it makes sense, but when good enough has to do, don't try to achieve greatness."