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2014 Innovation Awards: viaOne® Express Mobile App and Push Technology

Sedgwick Claims Management Services Inc.

2014 Innovation Awards: viaOne® Express Mobile App and Push Technology


By enabling employees who receive workers compensation, disability or leave benefits to keep tabs on their claims via the Internet or their smartphones, Sedgwick's viaOne® Express Mobile App and Push Technology aims to eliminate some frustration that leads injured workers to seek legal representation.

“We know that many work comp claimants become represented by an attorney because they feel disconnected or want to know more about what's happening with their claim. With this, they can go online (or use their smartphones) to check the status of their claim. We think this will have a positive impact on litigation rates for our clients,” said Jarrod Magan, Memphis, Tenn.-based vice president of client technology services at Sedgwick Claims Management Services Inc.

This app, a winner in the 2014 Business Insurance Innovation Awards, enables employees to view claim and case information either online via a secure Internet portal or with their smartphones. Employees can use both a mobile app and push technology that sends alerts to their phones via text, email or recorded voicemail message.

The app, rolled out in phases for various platforms from May 1 to Aug. 1, 2013, is synchronized so employees can access updated details on their claim's status, view the payment history, submit questions, update their claims representative about a medical appointment or return-to-work date, or contact support resources for technical assistance, Mr. Magan said.

“When an employee files a claim, they are given their claim number and can self-register” to use the app that can be downloaded via the Internet, the App Store for iOS devices or Google Play for Android devices, he said.

In addition, employees can set their own “push” preferences from either online or via the app.

Use of viaOne® Express Mobil App and Push Technology is a component of Sedgwick's claims and disability management offerings and is included in the employer's package pricing at no additional charge to the employer or employee, said Mr. Magan.

The app is especially popular among employers with younger workforces, Mr. Magan said.

“We know in terms of technology adoption, that it does trend younger. One of our larger clients was very open to the technology and did a strong push for using it, and have seen 90% adoption rates within that employer's population,” he said.

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