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Close working relations with Aon Hewitt a boon


AT&T Inc.'s benefits department works closely with Aon Hewitt, said Marty Webb, vice president of benefits.

“We have a long-standing relationship with Aon,” said Mr. Webb, who is based in Dallas. “They are our eligibility and enrollment provider for enrolling anything that has to do with health and welfare, with the exception of pensions and savings.

“That's a big deal for us, because we have lots of different plans. We have a rich history of acquisitions” as well as “lots of union employees that have different plans available to them” so enrollment is a “complex function at AT&T, and they play a great role there,” Mr. Webb said.

“I've worked with them for well over a decade. They've probably provided services to our family of companies for over a couple of decades,” said Mr. Webb. “They provide a host of different consulting products and services to us, including establishing the health exchange services.”

The two companies' working relationship is close. “Multiple people talk to multiple people” at Aon every day. “It's truly a partnership relationship” that includes dozens of people, he said.

Services also include a call center that employees call when they have an enrollment question, Mr. Webb said. “They have a dedicated workforce that can fluctuate, but it would not be uncommon for them to have up to 80 people on calls. But during enrollment that can multiply exponentially.”

Mr. Webb said he talks with one member of the Aon team a least once a week. His primary contacts are with Kristi Savacool, CEO of Aon Hewitt, and Diana Robinson, Somerset, New Jersey-based executive vice president of sales and accounts for Aon Hewitt, he said.

Other members of AT&T's benefits team have their own team, “and it would not be uncommon for me to walk out of my office and run into them,” he said.