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Victoria Jewell tried a couple of different jobs after she left school, but it was when she landed a position at a medical legal services company that she started on the path that would lead to her current role heading McLarens Global Ltd.’s real estate business.
After a few promotions at Mobile Doctors Ltd., she moved to loss adjuster Cunningham Lindsey Group Ltd. in an administrative position. A few months into the job, a claims handler left, and the company decided to accelerate her training program. She quickly advanced through a series of progressively more senior roles including broker liaison, claims relationship manager for real estate and eventually a wider role working with insurance markets all over Europe.
“What I like is that there are so many challenges and no one client wants the same thing. One client may have managing agents, and they are quite hands-off; another might be really hands-on. You deal with mergers and acquisitions or funds being sold. There’s never a dull moment,” Ms. Jewell said.
The claims can range from basic water damage losses to multimillion-pound fire losses, she said. “It’s good to help and provide support.”
When Sedgwick Claims Management Services Inc. bought Cunningham Lindsey in 2018, she took an offer to join rival claims management firm McLarens to build up its real estate practice.
There she set about establishing new processes, forming relationships with a wider range of insurers and brokers, and recruiting personnel.
In the short time she has been at the company, McLarens has seen a 64% increase in its real estate business.
“She’s a superstar,” said Steven Wallace, managing director of the U.K. and Ireland at McLarens.
The real estate claims sector in the U.K. is “very broker driven, very relationship driven, and very service driven,” he said.
Ms. Jewell has significantly raised McLarens’ profile in the sector, enhanced its operations and taken on a wider role on the company’s U.K. leadership team, bringing fresh ideas and concepts to the table, he said.