2021 Women to Watch Awards Americas EMEA
Diane Charvat Senior vice president, operations and client services
Sedgwick Claims Management Services Inc.
Seven Hills, Ohio
Diane Charvat’s determination, expertise and leadership skills have taken her a long way in her 26 years with Sedgwick Claims Management Services Inc.
Promoted to senior vice president, operations and client services, in 2018, Ms. Charvat has enjoyed several other professional growth opportunities in her time with the company.
And her responsibilities have grown, too. In 2016, when she was previously promoted, she had 200 staff under her direction, and in 2021 that has risen to over 1,300.
“At the time, I felt these opportunities would be extremely challenging as they fell well outside of my scope of experience and stretched my capabilities,” she said. “I’m extremely proud of my perseverance, determination, belief in myself to succeed, and, most importantly, my work ethic during these times.”
That work ethic, Ms. Charvat said, has allowed for her career advancement and the opportunity to work with the “best and brightest” at Sedgwick.
In 2020, she handled one of the businesses significantly affected by COVID-19, said Elizabeth Demaret, president of specialty operations at Sedgwick.
“Under her leadership, they met customer, claimant, innovation, colleague and security challenges without missing a beat,” Ms. Demaret said. “And then we asked her to do more by taking the leadership of an acquisition that doubled in size in 2021 in a brand-new business line for both Diane and Sedgwick.”
In her current role, Ms. Charvat oversees Sedgwick’s consumer solutions business unit, which includes 200 call center and claims professionals, serving clients in financial services, rental auto and product warranty.
On any given day, her work may include assisting in adjudicating claims, answering customer phone calls, reviewing contract negotiations, working warehouse operations, and coaching and mentoring members of her team.
“Diane leads with a strong sense of colleague- and people-first and builds a team that strengthens Sedgwick every day,” Ms. Demaret said.
