January 19, 2018

NAME: Ian V. Muress

NEW JOB TITLE: London-based CEO of international operations for Sedgwick Claims Management Services Inc.

PREVIOUS POSITION: Atlanta-based CEO of international operations at Crawford & Co.

INDUSTRY OUTLOOK: The future is all about change. What do we want to be famous for? Where do we want to play? What role do we want to play for our customers? How are we going to win? Those are tough questions to address.

GOALS FOR NEW POSITION: After approval, I will help facilitate the Cunningham Lindsey acquisition and accelerate Sedgwick's integration plan to create a world-class organization. I am looking forward to working with a great group of people and driving a winning culture.

CHALLENGES FACING THE INDUSTRY: Technology, continuous innovation, and the “war on talent” — we are part of an amazing profession with boundless opportunities for career progression with global potential.

FIRST EXPERIENCE IN THE INDUSTRY JOB MARKET: My father was a claims adjuster. My earliest memory is sitting in his car in front of a burning cinema before he stepped in to take control. I was 8 years old at the time.

ADVICE: Anyone coming into our business struggles to capture what we do in just a few words. For me, it’s this: “We help people.” That’s an awesome opportunity to make a difference.

OUTSIDE THE INDUSTRY, A DREAM JOB: A professional soccer player — a striker for my English home team, Newcastle United. My boyhood hero was their star: No.9, Alan Shearer.

FAVORITE MEAL: Italian, any pasta dish.

BOOK: “Blink: The Power of Thinking Without Thinking” by Malcolm Gladwell

HOBBIES: I have two border collies — hence, I do a lot of hiking!

TV SHOW: Sports

ON A SATURDAY AFTERNOON: Walking the dogs blows the cobwebs away, and I can talk them through what’s on my mind!