BI’s Article search uses Boolean search capabilities. If you are not familiar with these principles, here are some quick tips.

To search specifically for more than one word, put the search term in quotation marks. For example, “workers compensation”. This will limit your search to that combination of words.

To search for a combination of terms, use quotations and the & symbol. For example, “hurricane” & “loss”.

Login Register Subscribe

November 04, 2020

Danielle Lisenbey

King of Prussia, Pennsylvania-based president, MedRisk LLC

Atlanta-based global president, TPA solutions – Broadspire, Crawford & Co.

Results were strong in 2019, and then COVID-19 hit. I believe the workers compensation system faces uncertainty because of the pandemic and the resulting economic fallout. We are on our second or more wave around the globe with infection rates increasing, but infections also seem to be less severe. So, while it is a shock to the industry, the industry is well-positioned to face the uncertainty, but it will be an uphill battle with many unknowns and probably many “firsts.” It’s important we remain flexible and agile to respond diligently to the unknowns. It is just as important we work collaboratively across the workers compensation ecosystem for the injured worker and clients involved.

Three key priorities that will be top of mind for me: 1.) ensuring we continue to care for and support patients and our employees; 2.) continue to excel in and advance our service to our clients and network providers; and 3.) that as an organization, we continue to evolve and innovate as the market and environments change.

Talent and talent development. The recruitment of future generations into the industry as well as keeping them in the industry. The impact of the pandemic to workers compensation claims and the slowdown of care that transpired as well as the financial impact to employers. The evolution of change. Technology is changing, which will impact service delivery models. The workforce is changing, which will affect how employees and employers communicate and interact. The workplace is changing, with employers moving to or considering a more permanent work-from-home model or hybrid. How we engage with employees, employers and injured workers will ultimately need to change.

I was hired into the industry as an operations supervisor for medical bill review for a company that had just been acquired by Kemper Insurance. They provided bill review and case management in two states for Kemper. Kemper wanted them to expand into 50 states and expand their service capabilities, which resulted in Kemper National Services, Kemper Insurance’s medical management division.

Learn as much as you can and develop relationships. We are very much a relationship-based industry and developing those relationships early and continuing to foster them throughout your career is beyond valuable. And second, bring new ideas and ways of doing things to the forefront. We will evolve as an industry and having new talent bring their ideas to the table will help us move forward even more effectively.

Two things I truly enjoy are animals and planning events. So if money wasn’t an issue I would be torn between owning a dog-training, daycare-type facility or a rustic event property. It would be tough to choose between the two.

Industrial engineering and technology

I am looking forward to expanding my capabilities as a leader in a different environment while contributing to and supporting a highly successful organization on their continued growth trajectory. I am also looking forward to the opportunity to participate in the industry through a different part of the value chain and to actively contribute as our industry continues to evolve, innovate and as technology and services advance.

This is a tough one because I love food and enjoy cooking. So my favorite casual meal is pizza – specifically Chicago pizza – thin and deep dish. My other favorite for special occasions would be seafood, specifically crab and lobster…yum!

Favorite business book is Jim Collins’ “Good to Great.” Favorite non-business book is a tough one as I enjoy reading but a few favorite authors are John Grisham, Steig Larsson, Gillian Flynn, Suzanne Collins and Kerry Fischer.

I enjoy hiking, cycling, paddleboarding, crafting and photography.

I don’t have one true favorite. I enjoy watching series like “Game of Thrones” or “Yellowstone” or sports such as football or hockey, when I have the time. But, usually, I prefer to read.

I like hiking or paddleboarding and anything with family. The best is playing with my grandson (he is turning 2 in February).