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Kimberly Mann’s insurance career started out in the mailroom at Marsh in 2012. She had just graduated from Clemson University in South Carolina and, unsure of her career path, settled on a six-month temp assignment. Within a few weeks she had interviewed and moved into the environmental practice as an advisory rep. She’s worked in Marsh’s environmental group ever since.
What’s your top tip for working remotely?
We work in such a people business that you have to do your best to connect with your clients as much as possible, whether it’s through Zoom meetings or phone calls. It’s never going to replace the handshake and in-person meeting, but my top tip would be to stay connected to the people that you work with.
What’s your advice on navigating the current insurance market?
Always be curious. You need to think about what the risks are, how they impact your client’s business and how to effectively present them to the insurance market. Communicating and managing expectations with clients and insurers is also essential to make sure there are no surprises at the end of the day.
What should the industry do to attract more young people to work in it?
If COVID taught us anything it’s that there are so many unforeseeable risks. Campaigning around the risk and the changing world and environment is probably the best way to reach young people who are active in that.
What is something about you that would surprise people?
I climbed Mount Kilimanjaro in 2019.
What’s one habit or hobby you adopted during the pandemic?
I spent the winter learning how to ski.
What is your favorite meal?
As a Philadelphian born and raised, I’m going to have to go with the cheesesteak. But to be clear, it’s got to be a true Philadelphia cheesesteak.