Blue Cross executive highlights potential of generative AI in health care

A Blue Cross Blue Shield of Michigan executive highlighted the potential of generative AI in health care in a conversation with WGBH. Bill Fandrich, executive vice president of technology and operations, believes generative AI could offer patients more clarity in their health care experiences. While acknowledging public distrust and concerns over data use, he emphasized that AI would not replace human decision-making but assist in managing complex information.