CorVel Corp. offers generative AI platform to manage comp claims

Workers compensation administrator CorVel Corp. announced Monday the integration of a generative artificial intelligence platform into its claims system designed to improve efficiency and streamline the claims management process.

The CareMC claims platform, which is the latest iteration of the company’s CogencyIQSM service offerings, will utilize artificial intelligence to automate certain tasks, freeing up claims adjusters to spend more time dealing directly with injured workers.

“Generative AI will revolutionize claims administration in the next several years, transforming how insurance companies, third-party administrators, and medical management firms manage claims processing,” CorVel President and CEO Michael Combs said in a statement.

Automated tasks to be handled through the new platform include summarizing medical documents, answering questions, extracting keywords and bringing overlooked items to the attention of nurses or claims adjusters.

The new technology can also learn from past comp claims to identify patterns, and, in turn, reduce the claims management workload, according to CorVel.