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Satisfaction with PBMs declines: Poll

Posted On: Oct. 20, 2022 10:02 AM CST

Satisfaction with pharmacy benefit managers is on the decline, particularly among health plans, a new survey shows, Fierce Healthcare reports. Pharmaceutical Strategies Group, a consulting firm, surveyed 236 benefits leaders who represented plan sponsors totaling 76 million lives in May and June of this year. Respondents were asked to rate satisfaction on a 10-point scale, with overall satisfaction with PBMs earning a 7.8 score, down from an 8.2 in 2021.