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Retirement investors report dissatisfaction with plan digital resources: Poll

Posted On: Sep. 20, 2022 11:47 AM CST

Retirement investors feel their financial health is deteriorating, and many are concerned about their investments – but when they turn to their plan’s website or app for help, they are not finding what they need, according to a recent survey by the firm J.D. Power, reports Plansponsor. Overall satisfaction is down 12 points (on a 1,000-point scale) this year, as 53% of retirement plan investors are now classified as financially unhealthy and 63% said they have challenges managing their accounts digitally, according to the 2022 U.S. Retirement Plan Digital Experience Study.