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Employee Benefits

Consumer satisfaction with telemedicine wanes

December 14, 2021 Reprints

Despite overall satisfaction of consumers with telemedicine, patients were less impressed by the services this year as compared to last, according to a new report from Rock Health, reports Becker’s Hospital Review. Rock Health, a San Francisco based venture fund, found that in 2020, 53% of respondents reported higher satisfaction with live video telemedicine compared to in-person interactions. However, in 2021, only 43% of respondents reported the same.

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Consumer satisfaction with telemedicine wanes

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