All work, play at heart of underwriter training program

Hamilton, Bermuda-based Hiscox Ltd. isn’t playing around with training its new hires — or is it?

The international insurer said it plans to train more than 90% of its junior underwriters with a “gamified simulation training app” created specifically for those new to insurance.  

Built by Attensi, the “3-D Insurance Training Simulator for Underwriters” app offers “a way for underwriters to learn the key demands of the job by challenging them to compete in a series of scenarios that are both realistic and gamified,” according to a statement on the company’s newest training program.

By utilizing gaming technology, Hiscox says it seeks to close the knowledge gap with new hires, and cites a Jacobson Group insurance industry talent survey that found 56% of companies plan to increase staff during 2021, however, many insurance companies struggle to fill underwriting and risk management positions that require highly qualified talent with specialized skillsets.