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National Council on Compensation Insurance
Boca Raton, Florida
After spending nearly 25 years working for large insurers in New England, Donna Glenn accepted a new opportunity and moved to Florida to become chief actuary of the National Council on Compensation Insurance. Six weeks after she started in February, Ms. Glenn was not only faced with the challenge of taking on a new role that included managing a team of 100 actuaries but doing so during a global pandemic.
“We were forced to evaluate a pandemic’s impact on our workers compensation industry — it was quite the challenge,” she said.
While NCCI staff compiled the various executive orders and legislation that would impact whether COVID-19 was a covered injury, Ms. Glenn and her team developed a hypothetical scenario tool to let users adjust infection rates, severity and other criteria to “put some structure” into the patchwork of state laws and orders.
Prior to joining NCCI, Ms. Glenn spent nearly her entire career at Travelers Cos. Inc., Hartford Financial Services Inc. and Liberty Mutual Holdings Co. Inc. in roles of increasing responsibility.
“One of the things that I continuously did was to look for the next challenge, and look for the next opportunity to increase my skill set,” she said.
Her willingness to take risks in her career is part of what makes her so successful in the industry, said Kathy Muedder, who worked with Ms. Glenn at Travelers.
“She’s a role model on adaptability,” Ms. Muedder said.
Ms. Glenn also strives to be a role model for the new generation in the industry, working to empower them to grow their careers.
“I look for opportunities that will actually take them outside of their comfort zone and broaden their skill set,” she said. “I want to stay connected to developing the talent that will be stewards of workers compensation for the future.
“It’s going to be a continuous challenge for folks like me who have been in the business for 30 years to stay relevant and stay inspirational to the people that we lead.”
The Business Insurance Women to Watch awards program highlights the achievements of female leaders in the insurance sector to celebrate their success and promote gender diversity in the industry.