2020 Innovation Awards: Worldview

Chubb Ltd.
WORLDVIEW

Chubb’s global portal Worldview was originally designed to provide risk managers with easy access to information on their insurance programs, but last year it was overhauled with the intent of updating and enhancing it for a new era.

Worldview first won an Innovation Award after it was launched in 2010, but as it was substantially updated last year, the program was eligible for and won a 2020 Business Insurance Innovation Award.

“At its core, Worldview is the way we deliver our program agreements, our policies, certain certificates of insurance, loss data for multinational companies around the globe,” said New York-based Matt Merna, senior vice president, Chubb Group, and division president, North America major accounts.

For example, a Fortune 50 company in Los Angeles that has hundreds of Chubb underwriters and back-office staff working on its account can access all its global program information through the Worldview online portal, he said.

With the numerous features, users can do things such as add endorsements, tap into loss runs and view program agreements, Mr. Merna said.

“It enables us at Chubb to act like a small, nimble company,” he said.

The relaunched Worldview includes an interactive dashboard and enhanced data visualization to move the portal from a text-heavy approach to a more modern and customized experience, said Philadelphia-based Erin Bazin, vice president, Chubb North America field operations.

“We created a dashboard that allows users to view interactive graphs and charts. Those graphs and charts are personalized for them and their needs so that they can quickly and easily see what’s going on with their programs at a glance,” Ms. Bazin said.

The dashboard also allows users to customize how they interact with the data, she said.

Another new feature is streamlined navigation that lets users click from a central notification center or on various graphs and charts to access information, and the program can save filters to allow users to access frequently used data sets with one click, Ms. Bazin said.

For example, a policyholder may have a graph on their dashboard page that tracks the status of all their policies globally. They can filter down to see policies that are pending issuance, check whether the policy issuance is overdue or if there is anything that is required to be done before the policies are issued, she said.

Worldview can be accessed by policyholders and brokers and can be used to manage global programs and complex domestic programs. Over 12,000 customers from 103 countries use the program, Chubb says.