2019 Women to Watch: Stacey WilliamsPosted On: Dec. 2, 2019 12:00 AM CST
Chief client officer
Gallagher Bassett Services Pty Ltd.
As the No. 1 producer in Australia and a woman charged with introducing a workplace diversity program, Stacey Williams, in her 17th year at Gallagher Bassett Services Pty Ltd., has this advice: “Roll up your sleeves” and get things done.
“I had always had the impression that we sat at a desk and managed,” she said of her first thoughts on entering the insurance industry at 21 years old as a workers compensation claims professional with Gallagher Bassett after studying at Overnewton Anglican Community College in Melbourne, Australia. “I was absolutely astounded at what some of these managers did, sitting among the claims staff at 8 o’clock at night helping with files. There was this overwhelming sense of team, rolling your sleeves up and helping.”
Now on the client services and sales side, she’s still prone to long days and helping others. Company executives credit her with helping to draw attention to diversity and inclusion issues with the development of a committee whose main goal is to advocate and support all industry workers.
“Having been at the forefront of the conversation about diversity and inclusion is something I am very proud of,” she said. “The way we look today, what we talk about in the workplace, is different from just a few years ago, and I feel proud of that.”
Today she’s excited about technology changes in the industry, which she said will help continuously improve services. “It is the constant topic of conversation among local and international executives to invest in the right (technology) at the right time to enable us to free up staff to better interact with clients and employees,” she said.
Scott Hudson, Rolling Meadows, Illinois-based CEO and president of Gallagher Bassett Insurance Services Inc., credits Ms. Williams with “phenomenal and consistent” growth in the Australian business, to the tune of doubt-digit percentages over the past few years.
“The passion she brings to her role, and that she is able to inspire that in others, is quite notable,” he said. “She’s brought tremendous drive, and she challenges the status quo and inspires others to excel in ways they haven’t before.”