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Vice president, insurance and risk management
El Ad US Holding Inc.
Fresh out of college, Courtney Osborne began her career in the insurance industry. First, she worked for Boston-based broker William Gallagher Associates Insurance Brokers, then moved to Arthur J. Gallagher & Co. as part of its real estate group.
She then gained risk management experience with Starwood Capital Group as director of risk management before spending time back in the industry at claims management firm Crawford & Co.
These skills led to Ms. Osborne’s current position as vice president, insurance and risk management at El Ad US Holding Inc. in New York, a real estate development and asset management company. At El Ad, her risk management skills were put to the test following an incident in a high-rise building being built by El Ad in Manhattan.
“The pipes froze and burst and the building flooded from the 16th floor down,” she said. The incident resulted in building damage in the millions of dollars.
Determined to mitigate the exposure, Ms. Osborne devised a plan using technology to monitor building pipes and provide real-time notifications. “I’m implementing this across the board and making it the corporate standard so that every single new build has this water monitoring system,” she said.
Her determination and hard work have not gone unnoticed. Frank Scardino, president of Lockton Cos. LLC’s Dallas office, who has worked with Ms. Osborne on various projects over the past 14 years, describes her as “a hard worker, always trying to learn and expand herself personally and professionally.”
He noted that “since I’ve known her, she went back and received her master’s degree — while she was working. She has always continued to grow and get educated and think out of the box.”
She also reaches out to encourage other women. She wants them to know that “there is always someone who can help, somebody who is willing to mentor you or answer any questions.”
Ms. Osborne added, “I say that because I can’t tell you how many times I’ve met a woman at an event who said to ‘feel free to call me if you have a question.’” Their guidance has proved helpful for questions such as “how to ask for a raise, or how to approach my boss to indicate my value.”
The 2019 Business Insurance Women to Watch Awards showcase another outstanding group of female executives in the insurance and risk management sector.