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Global client executive
Lisa Humphrey majored in music in college, and her singing actually became instrumental in establishing her insurance career.
“When I started, I was naive enough to believe that if I went to get a degree in music, I would be a star after graduation,” Ms. Humphrey said.
She ended up working during school breaks for a member of her audience who happened to be in the insurance business.
“I did that for the three years, and then when I graduated and I realized that I wasn’t meant to be a star, I asked him for a full-time position or a referral,” Ms. Humphrey said. “The rest is history.”
She enjoys the client aspects of the business, she said.
“What I love about what I do is that it’s incredibly thought- and client-centric,” Ms. Humphrey said. “I get the opportunity to deal with clients, interface with them every day, understand what their risk needs are.”
Although she began her career in the broking segment, having joined Chubb Ltd. six years ago from Aon PLC, she is confident about her move to the insurer side.
“I was really concerned that maybe the broker in me wouldn’t die or go away,” she said, but she took to her role at Chubb “so well straight out of the gate.”
She believes her performance training helps her in her role. “I didn’t realize this for many years, but I truly believe that the presence that I have is based on a performance mentality,” she said.
“Lisa knows how to resolve difficult issues. She is a strong personality that can communicate positions in a clear and sensible manner. Her actions are based on a long-term view and what it means to the relationship,” said Jeff Montibeller, senior vice president, director of insurance for AECOM in Orange, California.
“We had a complicated claim matter that involved many stakeholders. In a very challenging environment, with Lisa’s leadership and commitment, she kept the process moving forward until it was settled,” he said.
The 2019 Business Insurance Women to Watch Awards showcase another outstanding group of female executives in the insurance and risk management sector.