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In an effort to prevent litigation from entering the workers compensation claims process, Aon PLC will use a new analytics tool to analyze historical claims data to identify claims characteristics that lead to litigation before it occurs, a spokesman for the brokerage told Business Insurance on Monday.
In bringing the artificial intelligence platform to clients, Aon will continue its partnership with Santa Clara, California-based CLARA Analytics Inc., which previously helped the broker with its claims auditing platform, according to the spokesperson.
According to data from Aon’s diagnostics, attorney involvement on a workers compensation claim increases total claim costs, often greater than 400%; claims take 195% longer to resolve, and injured employees miss an average of 284 percent more days of work, the brokerage said Monday in a statement.
Using the new tool, “once at-risk claims with higher potential for litigation are identified, we can then deploy mitigation strategies to disrupt the litigation cycle,” the spokesman said in an email.
Artificial intelligence has the potential to become a useful tool in efforts to detect workers compensation fraud, experts say.