Sunglass customers eye damages over shady warrantyPosted On: Apr. 29, 2019 9:54 AM CST
Purchasers of Costa Del Mar sunglasses are claiming in a class action suit that the company’s warranty that protects against accidental scratches is shady, according to an article in Monday’s Jacksonville Daily Record.
The 2018 lawsuit, accessed by the newspaper and working its way through the courts, alleges that Costa promotes and advertises its nonprescription sunglasses as being “backed for life” and refers to its warranty as “the best in the industry” with “no gimmicks” and “no disclaimers.”
It says it charges a “nominal” fee for repairs, but that depends how you look at it, according to the article. When one plaintiff sought to get scratches on his $150 sunglasses repaired, the company quoted him $105.18, which included shipping. Court documents allege Costa’s position is that “nominal” is synonymous with “reasonable.”
Citing Black’s Law Dictionary’s definition of nominal as “trifling, especially as compared to what would be expected” and defining reasonable as “fair, proper or moderate under the circumstances; sensible,” the plaintiffs disagree with what Costa considers fair, according to the article.
Costa says it remains committed to customer service and intends to continue fighting the lawsuit.