Zurich partners with Snapsheet for online claims service

Zurich Insurance Group Ltd. will use technology from Snapsheet to help gather information from policyholders online in order to streamline the claims process.

Snapsheet’s software-as-a-service platform will allow the intake of information from various customer channels, including email, text, or a web-based and mobile application, as well as direct deposit of claims payments, Chicago-based Snapsheet said Tuesday in a statement.

The software covers auto, property and injury for personal and commercial claims, according to the statement.

“Our customers will have additional options to report claims and communicate with Zurich to speed up and simplify the claims experience,” Ian Thompson, Zurich’s group chief claims officer, said in the statement.

Snapsheet services will be rolled out to Zurich customers in Ireland first, with plans to expand to additional countries across Zurich’s operations in Europe, Latin America and Asia-Pacific.

“Our ability to capture claims information from any medium, coupled with proactive workflows, will help augment Zurich’s existing systems,” CJ Przybyl, co-founder of Snapsheet, said in the statement.