Breckenridge Insurance Group doesn’t aspire to be the largest wholesale provider of workers compensation coverage. Instead, its team aims to provide the best customer service, even if it means stepping outside of one’s job description.
“We aren’t trying to be bogged down with too many individuals or become a large bureaucracy; we are quite streamlined, and I make sure anyone on our team doesn’t see themselves above doing service work,” said Shawn Hall, the Kennesaw, Georgia-based company’s senior vice president and director of business development. “Everybody should be comfortable getting their hands dirty, helping their agents.”
Breckenridge writes primary or excess coverage for self-insureds as well as structuring large-deductible plans throughout the United States. The company boasts work in 23 markets, primarily large deductible and excess markets with more than 500 classes, including heavy manufacturing, property management, roofing and health care.
Mr. Hall, who leads a team of three from his home office in Lemont, Illinois, tells of the time he wrote a safety program — a task not in line with producing.
“We had a large construction file, and they did not have a proper workplace safety program, and so I wrote a safety and ergonomic program, and the carrier signed off on it,” he said. “We are just more hands-on in our partnership equation.”
“As brokers, we want to do everything we can … If I can’t help a client, I make sure I find the person who can help the client,” Mr. Hall said.
In a dead heat, Breckenridge tied for Wholesale Brokerage Team of the Year in the 2018 U.S. Insurance Awards.
“We just really care about our partners, and we are going to go to bat for them,” he said. “We really, really care about our loss ratios with carriers and making sure these clients are performing. If not, we comb through loss reports to get to the bottom.”
Finalists:
• Brown & Riding Insurance Services Inc.
• Burns & Wilcox Brokerage
• R-T Specialty L.L.C., a unit of Ryan Specialty Group L.L.C. (two teams)
2018 Business Insurance US Insurance Awards home
Business Insurance recognized achievements by outstanding executives and teams of professionals working in the field of risk management and commercial insurance at its inaugural U.S. Insurance Awards presentation in New York on March 8.