2017 Break Out Awards, Northeast: Megan Miller
Posted On: Jun. 5, 2017 12:00 AM CST
MEGAN MILLER
Managing director
Beecher Carlson Insurance Services L.L.C.
New York
Age: 39
An engineering graduate, Megan Miller started her insurance career as a risk engineer at FM Global after spending time after college teaching English in Japan. After FM Global, she moved to XL Group P.L.C., where she became involved in underwriting, and later to Swiss Re Ltd. In 2016, she moved to Beecher Carlson Insurance Services L.L.C. to get closer to customers as a broker.
Top industry concern
The impact of technology on the industry and our industry’s collective lack of innovation. Other organizations in other industries are coming up with solutions that our industry should be coming up with. That concerns me. We need to bring innovative solutions to clients and not just your standard coverages.
What inspires you?
It’s my daughter. She’s 4 years old, and she’s at the age where she’s discovering the world and learning. Just the way she approaches everything and the things she says make me stop and think all the time.
Next big thing in insurance
Focusing on the customer experience is something, especially the carriers, are going to have to start doing. Carriers talk about being client-centric, but they are focused on the bottom line first … which of course you have to be, but going forward they are going to have to differentiate themselves because things are getting more commoditized and automated.
Something people don’t know about you
I have an engineering degree, I have an MBA and I also speak Japanese and I think in my current role, which is more of a sales role, people assume that people in that role, especially women, don’t have a technical or financial background so when I tell people about my background they always seem a little surprised.