Case management firm launches telephone service for workers comp claims

Restore Rehabilitation L.L.C. said on Tuesday that it has launched a national telephonic case management service for workers compensation payers.

Restore is an Owings Mills, Maryland-based medical and vocational case management company focused on reducing the impact of workers’ compensation claims on injured workers, insurers, third-party administrators, and employers, Restore said in a statement.

Restore’s telephonic case managers contact injured employees after an injury to assess medical status and medical needs, plan next steps, help in identifying physicians, and schedule appointments. The case managers are registered nurses and are available between 8:30 a.m. and 8 p.m. Eastern time, according to the statement.

“Our philosophy is to recruit, hire and train only the best of the best,” Restore Rehabilitation’s president Pam Anthony said in the statement, noting that Restore’s case managers are employees, not independent contractors. “Our case managers are highly trained, credentialed and extremely experienced in workers’ compensation. Reasonable caseloads allow for proactive results-based services that surpass industry standards and exceed clients’ expectations.”