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Broadspire offers client advocates to help with return-to-work issues


Broadspire Services Inc. has launched a new client advocate model that helps the process of employees returning to work after an injury and gives employers the tools to manage overall disability and absence costs, the Atlanta-based third-party administrator said Friday.

The client advocate is a single point of contact and works as an expert on the complexities of the disability environment, providing education and guidance on Broadspire services, the Crawford & Co. unit said in a statement.

“We developed this model in response to what we heard from clients, brokers and employers,” Erica Fichter, senior vice president of medical management at Broadspire, said in the statement. “They have expressed a need for a solution that provides a single, accountable and knowledgeable point of contact to drive the return-to-work and claim-resolution process … This model drives the integration of our medical and vocational solutions that drive quantifiable results.”

The product is available to Broadspire clients, self-administered employers and to companies who use other claims administrators.