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Chartis creates chief science officer position, names Murli Buluswar to post


NEW YORK—American International Group Inc.'s Chartis Inc. unit has appointed Murli Buluswar to the new post of chief science officer.

In an announcement Monday, Chartis said that in his new job, Mr. Buluswar “will be responsible for establishing a world-class research and development function to help improve Chartis' global commercial and consumer business strategies and to deliver more value for customers.”

Mr. Buluswar's appointment will help enhance Chartis' focus on analytics, said Chartis CEO Peter Hancock in the announcement.

This focus on analytics involves “asking the right questions and making science-driven decisions about our strategies—whether it’s related to underwriting decisions, product innovation, pricing, distribution, marketing, claims or customer experience—with the end result of improving the scope of what we deliver for customers,” said Mr. Hancock.

He said some of Mr. Buluswar’s projects will be involved with improving people’s lives and the safety “application of insurance, which will have the additional benefit of furthering the industry’s overall reputation.”

Mr. Buluswar formerly served as vp of enterprise customer experience at Zurich Financial Services Ltd.’s Los Angeles-based Farmers Insurance Group.