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Gallagher Bassett Services Inc. has gained a foothold with mid-market employers by striving to give such customers the same treatment as large clients, says President and CEO Scott Hudson.
The Itasca, Ill.-based third-party administrator has focused on providing a range of expertise and services to firms of various sizes, which has made Gallagher Bassett a one-stop shop for smaller companies that do not have in-house claims and risk management capabilities, Mr. Hudson said.
“When a midsize client comes to Gallagher Bassett, they feel they're a large client getting the full benefit of everything we have to offer,” he said.
Similar to how it handles large customers, Gallagher Bassett assigns account managers to mid-market clients based on their expertise in each customer's industry. Mr. Hudson said he believes that gives Gallagher Bassett unique insight into the needs of its smaller clients.
Further, he credits Gallagher Bassett's “top-quality” claims adjusters, who receive mentoring and training early in their careers by fostering strong bonds with mid-market firms, the insurance buyers of which awarded Gallagher Bassett a tie for top honors in the mid-market expertise category of the Buyers Choice Awards.
“Our adjusters are our product, and I'm reminded every day by our clients that we have the best claims staff in the industry,” Mr. Hudson said.
The TPA, which has more than 4,500 employees worldwide and 100 U.S. offices, has the ability to advise clients from local, regional and international perspectives. Gallagher Bassett's consulting tools, such as a predictive modeling and a proprietary managed care services suite, also have made the TPA a go-to administrator for mid-market clients, Mr. Hudson said.
The company has developed solid relationships with insurers, captives and managing general agents, Mr. Hudson said, which have recommended Gallagher Bassett's expertise and services to smaller clients throughout the years.
“It's easy for a mid-market client to get the support of a carrier to get Gallagher Bassett to work for them,” Mr. Hudson said.
With Gallagher Bassett set to celebrate its 50th anniversary next year, Mr. Hudson believes the firm will continue to gain favor with mid-market companies.
“You take that history and there's no one that can match our track record and experience in the industry,” Mr. Hudson said.
View profiles of all the honorees here.